shipping costs

SHIPPING COSTS

POINT 1. COUNTRIES WE SHIP TO

We currently ship to Portugal and the Madeira and Azores Islands, as per the table below with prices and shipping times.

POINT 2. SHIPPING METHODS

We ship via registered mail to Portugal and the islands of Madeira and the Azores.

Your order will be delivered to the address provided in your order.

POINT 3. SHIPPING COSTS

Shipping costs are calculated when the order is finalized, by our system, and depend on the actual weight or volume of the order, the selected delivery address and the rates of the carrier(s).

As the customer adds products to the cart, shipping costs are updated.

3.1 SHIPPING COSTS FOR MAINLAND PORTUGAL / MADEIRA AND AZORES

COUNTRY	PORTUGAL	MADEIRA ISLAND	AZORES ISLAND
Up to 99 grams	€4.28	€4.28	€4.28
From 100 to 499 Grams	€5.04	€5.04	€5.04
From 500 to 2000 Grams	€8.34	€8.34	€8.34
Free Shipping on purchase amount	Equal to or greater than €35	Equal to or greater than €35	Equal to or greater than €35
Shipping Time	2 to 3 business days	3 to 5 business days	3 to 5 business days

Shipment Tracking:

Portugal - CTT: Track your order here by entering the tracking code sent to you by email.

SHIPPING INCLUDED - TERMS OF SALE

A. DIRECT SHIPPING FROM SUPPLIER

• All items inserted and sold on this website that have the green label "shipping included" are sent directly from the supplier to the customer.

• The delivery time for these items varies between 7 and 12 working days, with some exceptions.

• Any problems with these items should be dealt with directly with the Acexarme online store via the normal email or telephone channels:

Email: suporte@acexarme.com

B. SHIPPING COSTS

• There are no shipping costs for these items as the shipping price is included in the final price of the product, unless you purchase an item that has shipping costs associated with it along with a "shipping included" item. In this case you will only pay shipping costs for the item that does not have "shipping included" costs in the price.

C. COUNTRIES TO WHICH WE SHIP

• These items are currently only shipped to Portugal.

Once the order has been dispatched, the customer will receive an email with a code to track their order. When trying to track the order online upon receiving the dispatch confirmation email, it may not return any results. In fact, it may take up to 24 hours after receiving the dispatch confirmation for the shipping information to be updated on the carriers website.

POINT 4. DELIVERY TIMES

With some exceptions and due to stock replenishment, certain shipments may take up to 10 business days.

If we have any questions regarding the order (delivery address, payment confirmation, out of stock products, etc.), we will contact the customer through our Customer Support.

The delivery times given by us will always be for guidance and information purposes only and are not binding on “Acexarme”.

“Acexarme” will not be responsible for any delay or non-compliance due to force majeure, that is, the expression of any act, strike, event, omission or accident that is beyond our reasonable control.

We are not responsible for the actions of the transport companies we use to deliver your products at any time.

POINT 5. HOME DELIVERY - CTT

Orders are delivered from Monday to Friday, excluding local or national holidays, to the address indicated by the customer when placing the order. The customer may receive the order wherever they wish (except at PO boxes), from Monday to Friday. To do so, simply provide us with the address where you will be present between 9:00 a.m. and 6:00 p.m.

A delivery attempt will be made by a courier from the carrier. If the courier is not at your address, a receipt will be left for your order and it will be forwarded to a CTT post office closest to you. The order will wait for collection at the CTT post office for 5 working days. After this time, it will be returned to “Acexarme”.

Providing an incorrect or incomplete delivery address may result in the order being returned to “Acexarme”, resulting in additional costs for the customer. We therefore recommend that the customer always ensures that the delivery address provided when registering the order is actually correct and complete. Once the order has been processed, it is not possible to change the delivery address or the billing details you have provided.

NOTICE: It is not possible to choose a specific delivery time, as this will be conditioned by the route defined by the carrier for the courier on the day of delivery.

POINT 6. RECEIPT OF THE ORDER

We recommend that all delivered orders be subject to verification and control, and that any anomalies with the type, quality or quantity of the item be reported immediately to our email: envios@acexarme.com .

This claim for non-compliance must be made within a maximum period of 24 hours after delivery of the order.

POINT 7. ORDERS RETURNED TO ACEXARME

In the event that an order is returned to Acexarme for reasons not attributable to Acexarme or the carrier, Acexarme will refund the amount paid for it, minus the shipping and return costs.

If the reason for the unsuccessful delivery and return of the order is the responsibility of the freight forwarder, regardless of the chosen payment method, the customer must send us a written complaint to envios@acexarme.com , so that it can be analyzed by the freight forwarder.

If the delivery problem was caused by an incorrect or incomplete address, we ask that the customer attach proof of address (e.g. electricity, water or gas bill) to the complaint.

The customer may choose to receive a refund using the original payment method. If the original payment was made via Multibanco, the customer will have to provide their bank details for the refund to be made.

The solution that Acexarme will present to the customer will depend on the response given by the carrier. Therefore, in cases of complaints originated by the transport service, we will only be able to present a solution to the customer after receiving a response from the carrier. If the carrier accepts full responsibility for the return of the order and if all the items originally ordered are available, we will suggest that the customer resend the order at no additional cost. If the carrier does not accept responsibility, we will not be able to accept the complaint, which means that the refund or replacement order will be subject to the above terms regarding orders returned to Acexarme.