Privacy Policy

PRIVACY POLICY

This Privacy Policy regulates the processing of users' personal data, collected within the scope of the use of this website www.acexarme.com, by Acexarme. The use of our website assumes that users are aware of and accept this Privacy Policy. The provision of personal data implies knowledge and acceptance of the General Conditions and use of the site, available for consultation in the “Terms and Conditions” area. The Privacy Policy applies exclusively to the processing of personal data carried out by Acexarme in the context of the purposes established herein, in which personal information is considered to be related to a natural person, of any nature and regardless of its support, identified or identifiable. 

OUR COMMITMENT 

We ensure compliance with the obligations arising from Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter “GDPR”) and other legislation on the protection of personal data and privacy. Respect for your privacy, protection of your personal data and compliance with applicable legal obligations in this matter is a priority for us, which is why we are committed to only processing your personal data that is strictly necessary to provide you with the best service. , ensuring respect for your privacy, transparency in information and application of best practices in the field of security and protection of personal data. Whenever your personal data is processed by contracted entities, we will demand that they present the same level of security and guarantee of privacy, in terms of protection of personal data.

POINT 1. RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA

The person responsible for processing personal data is Ricardo Jorge da Rocha Teixeira Carvalho, with NIF 214461076, with address at Rua 12 Nº 628, 4500-228 Espinho, Aveiro - Portugal, hereinafter Acexarme.

For questions related to the processing of your personal data, we will be available to help you through the following email: info@acexarme.com 

1.1. How can you contact the person in charge of protecting your personal data?

Any user may contact the Personal Data Protection Officer on all issues related to the processing of their data and the exercise of the rights conferred by the applicable legislation and, in particular, by this Privacy Policy, through the following and -mail: info@acexarme.com . 

POINT 2. FOR WHAT PURPOSE WILL YOUR PERSONAL DATA BE PROCESSED AND THE TERM OF STORAGE

2.1 The User can access, browse and use this website without providing any personal information, without prejudice to the navigation data necessary for the correct management of the website. However, the use of certain tools on the site may imply the provision of personal data.

We are committed to only processing the personal data strictly necessary to provide you with our services with the highest quality. In this context, the processing of your personal data has the following purposes, grounds of lawfulness and retention periods:

  • Site Management

The processing of this personal data is necessary to allow the use of the site, basing the treatment on the execution of a contract whose terms are governed by the Terms and Conditions and, in the omission, by the general principles of law.

Your data will be kept for up to 1 (one) year after your last visit to the website, and in accordance with the information provided in the Cookies Policy.

  • Marketing 

We process your personal data so that we can send you informative communications about news, campaigns and offers, discounts or benefits, generic or targeted, via email and/or SMS. This treatment is based on consent, in case of subscription to the newsletter.

At any time, you may withdraw your consent or oppose the receipt of this type of communications, either through the settings of your personal account or through each communication we send you.

If you are a newsletter subscriber, your data will be kept for up to 2 (two) years after the last interaction.

  • Transaction Management

If you ask us to indicate your tax identification number on your purchases, for the purposes of issuing invoices for the acquisition of goods and services, we will need to register it and subsequently transmit it to the Tax Authority, basing this treatment on compliance of a legal obligation.

Your data will be kept, by legal imposition, for a period of 10 (ten) years.

  • After sales service

In order to proceed with the replacement of products, you will be asked for your personal identification data to verify the product, its ownership and so that we can inform you as soon as your item is available for us to proceed with its delivery to your home, if so wish. This processing is based on pre-contractual steps or the execution of a contract.

Your data will be kept for up to 2 (two) years after communication of the lack of conformity of the product.

  • Returns

In order to return items, we will ask you for your personal identification and bank identification data. This treatment is based on pre-contractual measures or the execution of a contract, whose terms are governed by the Terms and Conditions.

We only retain your data for the purpose of Transaction Management.

  • Home Delivery

We process your identification data so that we can deliver your purchases to your home. This treatment is based on pre-contractual steps or performance of the contract.

We only retain your data for the purpose of Transaction Management.

  • Service Management and Customer Support

In order to provide you with the best assistance and support, before, during and after the sale of our products and services, we need you to provide us with your personal identification data. This way we can identify you, analyze your request and respond to you in a timely manner. This treatment is based on pre-contractual steps or performance of the contract.

Your data will be kept for up to 1 (one) year after the end of the contract or, if it has not been concluded, up to 6 (six) months after the start of the hiring process, without conclusion.

  • Suggestions and Complaints

You may, at any time, make suggestions or complaints regarding our services, indicating your personal identification data.

Additionally, and in compliance with DL n.º 156/2005, of September 15th, we provide you with the Complaints Book in digital format on the website. This treatment is based on the company's legitimate interest in following up on your requests and complying with legal obligations.

Your data will be kept, by legal imposition, for a period of 3 (three) years.

  • Call recording (contractual relationship, to monitor the quality of service and to comply with legal obligations)

When contacting the customer support team, it may be necessary to record the call within the scope of the contractual relationship, to monitor the quality of the service provided or to comply with legal obligations. This treatment is based on your consent.

Your data will be kept for a period of 6 (six) months.

2.2. What is the basis of lawfulness

If the lawful basis for the processing of your personal data is consent or legitimate interest, you may respectively withdraw consent or oppose the processing, at any time, without any consequences arising therefrom, but without this compromising the legality of the treatments carried out in the meantime. If consent is withdrawn or your express opposition is verified, we will immediately cease processing your personal data for the purpose in question, unless there is a need to process such data to comply with legal and/or contractual obligations.

We only keep your personal data for the period strictly necessary to fulfill the objectives identified above, within legal limits. Once the defined retention period has expired, we undertake to eliminate, destroy or anonymize your personal data. With the exception of data that, by legal imposition, we will have to keep for a longer period, legally determined, as a general rule, we will delete your personal data as soon as your questions and requests have been answered and properly resolved, the services you request from us have been provided, or the warranty periods for the items you purchase have already expired.

In case of doubt or to obtain additional information regarding the retention periods of your personal data, you can contact us through the following e-mail: info@acexarme.com

POINT 3. WHAT PERSONAL DATA WILL BE PROCESSED?

In the context of the stated purposes, we only process the data strictly necessary for the pursuit of the same, namely:

  • Personal identification data (e.g. full name, e-mail, telephone, address, date of birth, gender, signature, tax identification number, image and/or voice),
  • Data relating to payment methods and transactions (e.g. name of credit card holder, card number, expiration date),
  • Contract data (e.g. purchase details and warranty(s) on the article(s)),
  • Traffic data and resulting call recording.

POINT 4. WITH WHOM MAY WE SHARE YOUR PERSONAL DATA?

In certain cases, we may disclose your personal data, within the scope of what is strictly necessary, to entities that provide services to us ("Subcontractors"), for the aforementioned purposes (e.g. within the scope of home deliveries, support services and actions of marketing), under the terms of the contracts entered into with them.

Your data may also be shared with partner entities, under the joint responsibility agreements signed with them.

If your personal data has to be shared with entities providing services located outside the European Union, we safeguard that your personal data benefit from a high level of protection under the terms of the applicable legislation on personal data, promoting the transfer under an adequacy decision of the European Commission or standard data protection clauses (or analogues) approved by the European Commission.

Your data may also be communicated to authorities or third parties when the transmission is carried out within the scope of compliance with a legal and/or contractual obligation, a decision by the CNPD or another relevant supervisory body, or a court order.

We do not, under any circumstances, share your personal data with other companies or brands for other commercial purposes.

POINT 5. WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

Under applicable law, and as the holder of personal data, you may at any time request the right of access, rectification, erasure of your personal data, limitation of treatment, portability, opposition and not to be subject to automated decisions.

In cases where you have given consent for a certain processing of your personal data, you can withdraw it at any time.

To exercise any of these rights, you must do so by requesting the following e-mail: info@acexarme.com 

You may also contact our Data Protection Officer on all issues related to the processing of your data and the exercise of the rights conferred on you by the applicable legislation and, in particular, by this Privacy Policy, through the following and -mail: info@acexarme.com

Without prejudice to any other administrative or judicial remedy, you may also file a complaint with the National Data Protection Commission (“CNPD”), if you believe that the processing of your personal data by us violates the legal regime. in effect.

National Data Protection Commission

Headquarters: Avenida D. Carlos I, No. 134, 1st floor, 1200-651 Lisbon

Telephone: +351 213928400 (Call to the National Fixed Network).

Email: geral@cnpd.pt

5.1. Request information about the processing of my personal data 

You have the right to obtain additional information about the use we make of your personal data, thus guaranteeing the transparency of that same treatment. This information includes confirmation that your personal data is or is not being processed and, if that is the case, you have the right to obtain certain information such as categories of personal data, purposes of treatment, recipients of personal data, the retention period of personal data or the origin of personal data, among others. 

5.2. Request the Portability of my Personal Data 

You have the right to request that your personal data be directly transmitted to another controller in the format that suits you, whenever this is technically possible.

5.3. Request Erasure of my Personal Data 

You have the right to obtain the deletion or "forgetting" of your personal data when the data is no longer necessary for the purposes of the treatment or if the data is processed unlawfully, among other reasons. There are exceptions to the exercise of the right to erasure, such as, for example, cases in which the treatment is necessary for the purposes of exercising or defending a right in legal proceedings.

The deletion of your personal data is irreversible , which means that we cannot recover them if you want to reverse this decision.

5.4. Limit the Processing of my Personal Data 

You have the right to obtain the limitation of the processing of your personal data when certain situations occur, for example, when your personal data is not correct. When exercising this right, the data can only be processed in certain cases (for example, for conservation purposes), but with the affixing of specific marks.

5.5. Request Opposition to the Processing of my Personal Data 

You have the right to object to the processing of your personal data, for reasons related to your particular situation. This right allows you to oppose processing that is not based on your consent, such as sending emails or SMS regarding your transactions.

POINT 6. SHOPIFY

The “Acexarme” online store is hosted by Shopify Inc, which provides us with the e-commerce platform that allows us to sell our products and services to you.

Your data is stored in Shopify's data storage and databases, as well as in the general Shopify application, and is stored on a secure server behind a firewall.

POINT 7. COOKIES POLICY

We advise you to read our Cookies Policy, available on this website by clicking here , and which is an integral part of this policy, to find out more information about the processing of your personal data carried out through this functionality.

POINT 8. HOW WE PROTECT YOUR PERSONAL DATA

We have a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access to the data, its disclosure, loss, undue or inadvertent alteration, or its destruction.

We assume, in terms of information security, the same commitment to continuous improvement by which we are guided in our daily activity.

Among others, we highlight the following measures:

1. Restricted access to your personal data;

2. Secure storage and transmission of your personal data;

3. Protection of information systems through devices that prevent unauthorized access to your personal data;

4. Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;

5. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data;

6. Redundancy of personal data storage, processing and communication equipment, to avoid loss of availability.

It is, however, the responsibility of Users to guarantee and ensure that the devices and equipment used to access this website are adequately protected against harmful software, computer viruses and worms.

POINT 9. LINKS TO OTHER WEBSITES AND SOCIAL NETWORKS 

We may provide links to other sites of interest or partners, not being responsible for the privacy policy, cookies policy, or conditions of use of these sites.

When accessing other sites, through the links provided, the managing entities of these sites may collect information about you, which will be used by them. We recommend that when accessing other sites, you consult all the information and conditions mentioned above.

When you choose to follow us on social networks, when you interact with us on these, or when you access the site through them, your personal data may be processed by the managing entities of the social networks or the functionalities made available, in accordance with the respective privacy policies, whose recommended reading.

POINT 10. UPDATES TO THIS PRIVACY POLICY

This Privacy Policy may be reviewed and updated at any time, and these changes will be duly published on the website www.acexarme.com .