Terms and conditions

TERMS AND CONDITIONS

CONTACTS AND CUSTOMER SUPPORT

For additional information, you can contact the seller via the following means:

Address - Silvarosa Street No. 51, 3780-134 Sangalhos, Aveiro - Portugal

Telephone - (+351) 93 9483714 (Call to National Mobile Network - Portugal), from Monday to Friday from 10:30 am to 1:00 pm and from 3:00 pm to 6:30 pm.

OVERVIEW

These General Purchase Conditions regulate the use of the website www.acexarme.com , owned by Ricardo Jorge da Rocha Teixeira Carvalho, with address at Viela da Silvarosa Nº 51, 3780-134 Sangalhos, Aveiro - Portugal, with NIF Nº 214461076.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

POINT 1. PURCHASE CONDITIONS

1.1. Purpose

The use of the website services by the customer always implies acceptance of the Terms and Conditions , Privacy Policy , Cookies Policy and Legal Notice in the version published by Acexarme at the time of the purchase order. As such, it is advisable for the customer to read these General Conditions before making a purchase.

These General Purchase Conditions will always be subject to the regulations in force at any given time and their acceptance is automatic when you register on the website, make a purchase or contract any service.

In the event of a contradiction between the provisions of the applicable regulations and the provisions of these general conditions, the provisions of the applicable regulations will apply.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions .

1.2. Scope of the Contract

These General Terms and Conditions of Purchase apply to the sale of all Acexarme products through its website, to consumers to whom orders can be delivered in Europe. Acexarme informs that its website is exclusively aimed at an audience over the age of 16. It reserves the right to cancel a user's access account if fraudulent, speculative or bad faith acts are detected in the respective use of this service.

Acexarme will send an email indicating receipt of the request. Due to the open nature of the website, and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through the website, unless expressly stated otherwise therein. Nevertheless, Acexarme will make every effort to ensure that the information contained on the website is complete, truthful and correct. If there is any error in any data, it will be rectified.

1.3. The "Consumer" must provide the "Seller" with an email address, or details relating to another form of contact, that are correct and complete and accepts that the "Seller" may contact him/her using these details, if deemed necessary.

POINT 2. PAYMENTS

2.1. Payment Methods

You can find the available payment methods by clicking here . We do not accept any other payment methods than those mentioned. Please do not attempt to pay by any other means than those specified. If you do so, we cannot be held responsible for loss of payment or any other damages that may arise.

2.2. Payment Processing

In the case of payment by Credit Card, all details (e.g. card number or expiry date) will be sent via encrypted protocol to the company providing the remote electronic payment services, without third parties being able to access the information transmitted. This information will not be used by Acexarme, except to carry out the necessary procedures for the purchase or refund, in the case of a return, in accordance with the exercise of the right of return or to report cases of fraud to the police.

POINT 3. ORDER SECURITY

3.1. Your payment information will be encrypted from the moment you enter it until your transaction is processed and will not be stored on a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via email cannot be guaranteed. Acexarme shall not be liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, damage resulting from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or transmissions of viruses.

If you choose to pay by Multibanco Reference, we will start processing the order once we have received payment. If we have not received any payment within 2 calendar days of placing the order, the order will be cancelled. Payments can only be processed if the information to be used for billing can be verified.

3.2. The customer therefore consents to Acexarme issuing the corresponding purchase receipt (or simplified invoice) in electronic format, in the order purchase confirmation email. The customer may revoke this consent at any time, having the right to request the issuance of paper invoices, by formally communicating this by email to envios@acexarme.com , or in writing addressed to Acexarme’s address.

POINT 4. RESERVATION OF OWNERSHIP

Acexarme retains title to the products until it has received full payment for all such products. For an order to be considered effective, express confirmation from Acexarme must be received. All orders are subject to item availability.

POINT 5. PRICES

5.1. The prices of the products displayed on the website include Value Added Tax (VAT). Shipping costs are applied per order. The exact shipping cost will depend on the country where your order will be delivered. For additional information on shipping costs by country, please consult here .

5.2. Free Shipping

If the customer places an order whose value exceeds the minimum order value defined as free shipping or campaign, for their country, shipping will be done at no cost, that is, free of charge.

5.3. The total price specified in the final checkout menu is displayed in euros and includes taxes and shipping costs. Prices are quoted at the time of order confirmation. Please pay only the exact amount specified in the order confirmation.

5.4. Price Changes

The prices of the products presented on the website are subject to change. Acexarme reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.

5.5. Pricing Errors

Please note that even though the website is updated, it is possible that the price information on the website may contain errors. Acexarme is not committed to the offer and reserves the right to cancel your order in the event of such an error.

5.6. Promotion Validity

The offers on the website are valid only for the time they are displayed on the website, unless otherwise stated on the website. Acexarme is not bound by any offer, and if there are any errors or mistakes in spelling, pricing or other information on the website, it reserves the right to cancel any purchase and sale concluded under such errors.

POINT 6. CONDITIONS APPLICABLE TO PROMOTIONAL CODES

6.1. When used in accordance with the established rules, a promotional code entitles the user to benefit from a promotion/discount on the purchase of a specific product or set of products, during the period indicated/associated with the promotional code/promotional campaign.

6.2. Promotional codes can be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The use of promotional codes for commercial purposes is not permitted.

POINT 7. QUALITY AND GUARANTEE

Acexarme does not sell second-hand products. The products offered for sale on the website www.acexarme.com may not exactly match the real thing in terms of image and colors, due to the Internet browser and monitor used.

All products have an identification label. Do not remove the label from the purchased product if you wish to return the product.

If you decide to exercise your right to return purchased products, Acexarme has the right not to accept the return of products that are returned without the label or that have been altered from their original condition or damaged.

You can see more information in Warranty .

POINT 8. SHIPPING AND DELIVERY

8.1. Delivery: Where and When?

We deliver products from Monday to Friday. We do not ship on public holidays. We can only deliver an order if the delivery address is a home or office located in one of the countries mentioned in the list.

To receive the order, it is necessary to ensure that someone is at the address.

8.2. Delivery Times

If you confirm your order on a business day and pay by Credit Card or via Paypal, your order will be shipped within the next 2 business days (weekends and holidays are not considered business days). If you choose to pay by ATM reference, we will only ship after we receive the payment. This may take between 2 and 3 business days.

The "Seller" shall not be liable for any failure to perform, or delay in performing, any obligation which is due to an event of force majeure, that is to say, an event, act or omission beyond its reasonable control (Force Majeure Event - which includes any event, act or omission beyond the reasonable control of the "Seller").

We will try to deliver within the expected time. As a rule, we always do this, however, we cannot guarantee timely delivery.

8.3. Force Majeure

Acexarme's performance of all or part of its obligations shall be suspended in the event of a natural event or force majeure that prevents or delays performance. The following shall be considered as such, in particular, without this list being exhaustive: wars, epidemics, riots, insurrections, social unrest, strikes of any nature and supply problems not attributable to Acexarme. The customer shall be informed of the occurrence of a fortuitous event or force majeure within seven days of its occurrence. Should the suspension extend beyond a period of fifteen days, the customer shall have the possibility of cancelling the current order and Acexarme shall proceed to reimburse the corresponding amount within the conditions established in the Terms and Conditions.

8.4. Inspection at Time of Delivery

Upon delivery of the order, the customer must inspect the packaging for any damage. If the packaging is damaged, the customer must not accept the order and must return it immediately through the “returns” process provided for in our Returns Policy, click here .

“Acexarme” is responsible for return and reshipment costs if the order has been damaged during transport.

Any complaint regarding non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this period, Acexarme will not be held responsible for the loss of the order.

POINT 9. RETURNS AND CANCELLATIONS

9.1. Due to the special characteristics of certain products, the following must be taken into account:

For health and hygiene protection reasons, we do not accept returns or cancellations of purchases of underwear (individually or in packages), boxers, hair accessories, cosmetics, socks, sunglasses.
Make-up, perfumery and costume jewellery items (necklaces, bracelets, rings, etc.) can only be returned through the online store when they have their original label and are presented in their original, unopened packaging and, under no circumstances, when they have been used.
Footwear and footwear items can only be returned if they are presented in their original box and properly packaged.
All products to be returned must retain their original label and be properly packaged.
Furthermore, products that are not returned in the same condition as they were delivered, or that have been damaged, will not be accepted.

The above stipulations do not apply to returns in the following cases:

of defective products or products with defects or faults;
receipt of an erroneous product;

In these cases, the return may be made in any case in accordance with the regulations in force.

To return an item for another or to exchange sizes, please follow the steps in our Return Policy .

9.2. Cancelling an Order Before Shipping

The customer can cancel the order, as long as it has not yet been shipped. The customer must contact our customer support.

9.3. Return of Defective Products

The customer has the right to return the products delivered if they are found to have defects or other non-conformities in relation to the products purchased. This exception applies to cases where, at the time of purchase, the consumer was duly informed of the lack of conformity of the good and has expressly accepted it, in accordance with the applicable legal and regulatory terms. If the product has not been used, the return can be made within 15 days after receiving the order. The customer must contact customer support. If the defect is found, you will be refunded in full, including the costs of shipping the product and the costs of returning the product to us.

9.4. Return Information

If your return was made for reasons other than the justified existence of a defect or non-conformity of the products ordered, Acexarme will not refund shipping costs.

Refunds will be made based on the payment method for the amount actually paid. If the customer pays by ATM reference, the customer must provide their bank details to our customer support team when initiating the return process. This information is necessary so that we can proceed with the refund to your account. The customer will receive the refund after the product(s) have been returned and processed.

For additional information about the return process and refund times, please see the Return Policy section. Please read the help instructions in that section and follow the instructions carefully to avoid unnecessary delays.

9.5. Return of Offers

It is currently not possible for a person who has received a product as a gift from another person to return it. In this case, to return it, you must contact the person who purchased it, so that they can return it, in accordance with the Return Policy .

POINT 10. RIGHT TO FREE TERMINATION OF THE CONTRACT

The customer may exercise the right to freely terminate the contract by making an unequivocal statement to that effect when sending the (free termination form) - click here .

The customer does not need to indicate the reason for terminating the contract.

In order for the free resolution period to be respected, you must notify us before the end of the 14-day period after delivery of the order.

Within a maximum period of 48 hours, we will send you an email confirming receipt of the declaration of termination of the contract.

The order can only be returned when you receive an email from us with the procedure you must follow.

In the event of exercising the right to freely terminate the contract, the customer will be responsible for the shipping costs for returning the item.

The customer must keep the product(s) in such a way that they can be returned in the same conditions in which they were received, without signs of use, with the original label and together with the purchase invoice.

10.1. The refund will be made using the same payment method used when placing your order, within 5 working days after receipt of the returned products.

10.2. If you made the payment via ATM, you will need to send us your IBAN to the email address: suporte@acexarme.com , so we can proceed with the refund.

The customer may not freely terminate the contract in the event of purchasing products that cannot be returned, such as the products indicated in point 9.1.

POINT 11. AVAILABILITY

All orders placed on the website are subject to availability. Acexarme tries to ensure that all items offered for sale on the website are in stock. However, it reserves the right not to accept any orders or to cancel orders already confirmed for products that are no longer in stock. In this case, it will inform the customer and refund the amount paid.

POINT 12. RESPONSIBILITY

Acexarme shall only be liable for damages suffered by the customer if such damages result from attributable breaches of Acexarme's contractual obligations towards the customer, or if liability results from applicable legal law.

12.1. If the customer has suffered damages related to the activity of the website, Acexarme's liability will be limited to:

• Damage to products;

• Reasonable and verifiable costs incurred by the customer to find the cause and amount of compensation attributable to the damage;

• The maximum reimbursement of the above compensation will be (if applicable) the price of the products in question.

12.2. Acexarme cannot be held responsible for damages suffered by third parties resulting from the use of any of our products and cannot be held responsible for damages suffered by the customer as a consequence of improper use of our products.

12.3. In the event that the customer suffers damages resulting from gross negligence or willful misconduct on the part of Acexarme, none of the limitations set out in this article shall apply.

POINT 13. APPLICABLE LAW

These general conditions and all disputes arising in relation to these general conditions, including their validity, the use of the website or any purchase made on it, shall be governed by Portuguese law.

POINT 14. INTELLECTUAL PROPERTY

The Intellectual Property rights over the “Acexarme” website, as well as its contents and information belong to Ricardo Jorge da Rocha Teixeira Carvalho.

All intellectual property rights over the text, images, sound, software and other content of the website belong to “Acexarme”. Research, printing, downloading to disk or distribution to other people is permitted, but in all cases for exclusively private and non-commercial purposes.

The user acknowledges the intellectual property rights over the contents of the website that do not come from third parties and is solely and exclusively responsible for the improper use of the information to which he/she has access within the scope of this website.

“Acexarme”, by allowing access to its website, is not granting any license or rights. The use of the website contents is only permitted for personal purposes.

POINT 15. CHANGE OF TERMS AND CONDITIONS

Acexarme has the right to change these Terms and Conditions at any time. The customer is subject to the principles and terms in force at the date of his/her order, unless the law or competent authority imposes any change to them.

POINT 16. INFORMATION ON THE WEBSITE

Although Acexarme works on its website with great care, the information, texts, graphic documents, music and/or other services may contain errors or be incomplete or incorrect. It cannot be held liable for any damages resulting from the use (or inability to use) the website, including damages caused by viruses or any inaccuracy or imperfection of the information, unless such damage is the result of intent or negligence on the part of Acexarme.

POINT 17. ALTERNATIVE RESOLUTION OF CONSUMER DISPUTES

The customer may attempt to resolve any consumer dispute out of court through the “Electronic Online Dispute Resolution Platform” (provided by the European Commission), accessible at ec.europa.eu/consumers/odr .

You may also resort to any other Alternative Consumer Dispute Resolution Entity. The updated list of Alternative Consumer Dispute Resolution Entities is available on the “Consumer Portal”, at www.consumidor.gov.pt .

POINT 18. ELECTRONIC COMPLAINTS BOOK

“Acexarme” makes the electronic format of the complaints book available on the website www.acexarme.com. Access to the Digital Platform for filing a complaint is via the address https://www.livroreclamacoes.pt/inicio .

The complaint submitted in the complaints book in electronic format has the same validity as the complaint submitted in the complaints book in physical format.

Terms and Conditions Policy prepared on April 24, 2025.